Services

What we offer

We help cultural and creative organisations with a range of different services.

Audience research

Creative and insightful qualitative and quantitative research to inform project, brand or strategy development, with pragmatic, easy-to-action results.

Audience development
strategy

Practical strategies and strategy documents to grow and diversify your audience. Delivering strategy that is mission-led, informed by evidence, and created collaboratively.

Exhibition and project evaluation

Robust qualitative and quantitative summative evaluation of exhibitions, festivals, programmes and projects, to help you replicate successes and learn from mistakes.

Analysis and reporting

A cost-effective way of outsourcing your audience insight by commissioning a half day or day's worth of analysis. A way of having an "in-house" audience insight manager, without the need to hire one.

Audience research audit

A cost-effective deep-dive into the research or data you already have to find new insight about your audience, without having to conduct costly new market research.

Training

In-person or remote training to help your organisation understand how to conduct, find insight from, and apply the findings from audience research.

Workshops and facilitation

Hands-on workshops designed to help teams understand their audience and use design thinking tocreate programmes with user needs in mind.

Sketchnotes

A cost-effective way of outsourcing your audience insight by commissioning a half day or day's worth of analysis. A way of having an "in-house" audience insight manager, without the need to hire one.

Visitor trend analysis

Analysis of your audience makeup and visitor trends over the course of the week, month or year, to see who visits when, and why.

Evaluation frameworks

Creation of a concise but insightful evaluation framework that will allow you to track the right KPIs and act on the results.

User research

Research to develop, test and validate digital products and services, such as website design, VR or ticket booking journeys.

Design thinking

Workshops to help you empathise, define, ideate, prototype and test new products, programmes and services for your cultural organisation.